TERMS AND STANDARD SALES CONDITIONS.The order confirmation means for the purchaser that the following sales conditions apply:
The minimum details required for correct manufacture are:
- Placed in vertical position, horizontal position, air or submerged…
- Length of connection.
- Special pieces attached, if any.
- Connection covers.
- Conditions of use such as humidity, vibration, hits, contamination.
- Function to perform: molding plastic, sealing bags, marking…
- Name and model of machine.
Any denial or omission of any of the required information will void the warranty understanding that it is an own design with specifications provided by the client which takes full responsibility as we will produce a prototype or prototypes according to his specifications.
It is also necessary to continue, without exception, al the installation processes and security measures reflected in the safety data sheet.
Quantity:The sale of the product will be done by the buyer's order confirmation, accepting only by written confirmation (e-mail, fax, post…) but never by telephone.
All speed services (24 hours, 48 hours, 3/5 days and 7/8 days) can suffer a quantity difference around 10% (minimum 1 piece) in the total amount to deliver.
In the case of lack of material to commence production Maxiwatt may use without previous notice, superior quality material and production methods to improve the heater function, without any price increase. But this will not be a standard for future similar orders.
Delivery:When deliveries are made with EXW conditions, the loss risk in transportation will be assumed by the buyer. Unless the customer specifies special shipping conditions in the order Maxiwatt will decide the transport method and conditions.
Shipping cost of packages that our habitual transport company doesn’t accept, due to size or volume, will be assumed by the customer.
- The stock size heaters can be returned as long as they have not been used, with a surcharge of 20% on the purchase price.
- Special heater sizes, manufactured exclusively according to clients request cannot be returned. The return for stock orders will only be accepted within 120 days after delivery date.
Please attention: Our shipments may be delayed due to the holiday period. Sorry for the inconvenience.
Shipping Policy:If you want we send your order to Ceuta and Melilla, as well as to countries outside the EU (especially when the package goes through the customs of Russia), we can only take charge of the package until customs. Once there, the client must take over charge to draw up the necessary documents and pick up your order.
If the order consists of different products, the order will be sent as soon as the whole set is ready, everything will be sent in a single pack. It will not be divided into different shipments.
Return policy:Before any return can take place Maxiwatt must be informed of the reason for the return.
Upon receipt of this information Maxiwatt will allow the buyer to return faulty material, always with prepaid transport charges, to review and determine if it is a manufacturing defect. If it proves to be a manufacturing fault Maxiwatt will assume the transport and material payment or replace the goods. In case of credit, the amount will be reset discounting on new purchases.
For items that have been mishandled, misused or mechanically damaged, Maxiwatt will not assume liability. The returned items will be available for collection by the purchaser for a period of 30 days. After which they will be destroyed.
Responsibility:The total financial liability for any claim shall be limited to the price of the product that caused the complaint. It will never exceed the total price invoiced.
In no case Maxiwatt will be responsible for consequences of accidents or incidents (accidents to persons, damage to property or financial consequences).
Changes to orders:Please confirm in writing any change required for your order such as quantity, sizes and heater specifications before they are in production process. Upon receipt of such notice Maxiwatt will inform the client of any changes in the conditions for the production of the order, price and delivery as result of the requested changes. These changes must be approved by the client before Maxiwatt proceeds with production.
Prices:The prices in our price list are refer to the materials and specifications detailed in the same or our catalogues. We will not include in our prices the transport costs and customs charges or any other taxes or fees that occur once the goods leave Maxiwatt.
Changes in prices and stock material availability may occur without previous notice.
Tools:All tools and accessories in Maxiwatt are property of the company, Maxiwatt will accept tools sent by the buyer to carry out his orders, even the shipment of the tools is done without any cost or shipping charges for the seller company. The tool will always be property of the purchaser and Maxiwatt undertakes to make good use of the tool in the production process.
Cancellation charges:We will not charge our customers for cancellation of orders in stock items. Orders for specially manufactured products will be subjected to a cancellation fee depending on how far into the manufacturing process the goods are at the time of cancellation.
Urgent Services:During vacation time or public holidays, emergency or immediate delivery services could be canceled; you will be informed of the non-acceptance of it as soon as possible.
Prototypes:If the goods ordered by the buyer, are based on a prototype, there are no guarantees that cover the material, the buyer has to test the prototype before the execution and application, due to the possible changes to be made to the prototype such as material and assembly methods.
Warranty:Maxiwatt guarantees its products against defects in materials and manufacturing for one year after the date of delivery, provided that they have been used and maintained correctly.
This is not to be confused with useful life of the heater which can be from minutes to several years.
Elements used in aggressive environments, fluids and chemical solutions are not guaranteed in any event against corrosion or other defects. Maxiwatt will not guarantee any of its products against damage caused by corrosion or use in aggressive environments.
Heaters that are inactive or stored for long periods can absorb moisture which decreases the value of the electrical insulation can be restored by either preheating or being slowly taken up to temperature.
The Warranty is limited to replace or repair the defective element.